Customer Services Director/ Arriva Trains Wales
BA (Hons) Sociology
early career in frontline customer service roles, moved to vocational training and HR, now back in Customer Service
Why did you choose to work for the rail industry?
I came to the industry by accident, looking for temporary work. It was so varied and the work was so exciting – I stayed!
What inspired you at the time and what influenced your choice?
It was not a conscious choice at the time, however the industry offers a wide range of careers. I’ve had many interesting roles and worked with many inspirational people.
How does it feel to be in the rail industry? Are your expectations fulfilled?
I have had a very fulfilling career – and I have never been bored!
What are the challenges?
It can be a tough environment as our service runs round the clock. It can be hard to switch off as I want us to run the perfect service.
What is a talent? Why the rail industry should engage with talents?
Talent is… being the best you can be… combining energy, skills and motivation… talents inspire more talent.